FAQs

No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up an account.

If you create an account, you'll be automatically enrolled in our loyalty programme, Atelier Status. 

Yes, you can contact us directly through WhatsApp, Instagram or via email and we'll help you. Contact Us

Please note that cancellations can only be made if the order has not yet been processed.

If the order has already been processed, we invite you to request a return by contacting our customer service. Contact Us

In case of an error with your order, we invite you to contact us. While it is not in productions we can modify the order for you. Contact us as soon as possible.

Orders are prepared and shipped within 2 to 3 business days after payment confirmation and receipt (for orders placed between Monday and Friday). Please note that custom orders may take more time. Please note that these times may be slightly extended depending on the volume of orders being processed.

If you need to change your delivery or billing address, please contact our customer service as soon as possible.

We offer free standard delivery on all orders. Express shipping may be available in some countries. Check shipping methods available at checkout.

We'll email you with the tracking information and an estimated delivery date when each item is sent.

View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.

If you have doubts please contact us we can support you in finding the correct size.

Absolutely! We offer a full customisation service. You can choose the type of leather, the colour, the model, check our customisation page

Yes! See and feel our different leathers before choosing the perfect one for your jacket. Order leather samples here. You’ll receive a voucher of the same amount to discount from your next jacket purchase.

We shoot in calibrated light, but leather is natural, shade and grain variations are normal. Screen settings also affect perception. If exact tone matters, we strongly recommend swatches. Order them here. You’ll receive a voucher of the same amount to discount from your next jacket purchase.

Yes. Start from any Euneque model and request edits.

We can create a pattern inspired by your reference while ensuring proper fit and construction. Share clear photos and notes when contacting us!

Yes, discreet monogramming or an interior label is available on request.

Leather choice is typically free within our standard range; certain specialty leathers or finishes may carry a premium (we’ll confirm before production). Contact us for more information.

Custom and made-to-order pieces aren’t eligible for returns. Of course, we’ll remedy any manufacturing defects.

Contact us and we'll support you in the process and provide you all the necessary information.

You have 14 days from the receipt of the package to request a return. Check our policy for more information.

All items accepted for return must be returned in reselable condition otherwise the return is not accepted.

Check our page for some tips.

Light moisture is fine, wipe gently and let it dry naturally. For sustained rain, use a protective spray suitable for the leather type or wear an over-layer.

Yes, contact us for panel repairs, lining refresh, zip replacement, and conditioning services to extend the life of your jacket.

Every Euneque jacket is handcrafted in Portugal by experienced artisans using premium Portuguese leathers.

We partner with trusted Portuguese tanneries and prioritize durability and traceability to ensure your jacket lasts for years.